At Anne Mulaire, we create purposeful goods that are made to last. We stand behind how they fit and how they perform every day and if something isn’t working for you, we want to help. Choose the path below that fits your situation.
Please note, our turnaround time for processing all returns, exchanges, and repairs is 8–10 days from the date the item is received at our Winnipeg boutique/manufacturer.
How to start a return or exchange
- Find your packing slip — it’s included in your shipment.
- Fill it out — note whether you’d like a return (refund/store credit) or an exchange, and the size or colour you’d like instead.
- Ship it or drop it off to our boutique/manufacturer:
ANNE MULAIRE – Returns
303–421 Mulvey Ave.
Winnipeg, Manitoba
R3L 0R6
A note on shipping: Customers are responsible for return shipping costs on all returns, exchanges, and repairs, and shipping charges are non-refundable. For exchanges, Anne Mulaire covers the cost of sending your new item(s) back to you. We don’t offer pre-paid return shipping labels at this time.
If you have additional questions, please contact our Customer Service Team at (204) 231-1433 or email us.
What’s eligible
Return & Exchange Policy
| Item type | What you can do | Window (from date received) |
|---|---|---|
| Regular-priced items | Full refund (unworn, tags on, original receipt) or exchange / store credit | 14 days for a full refund Up to 30 days for exchange or store credit |
| Sale items (Last Chance / Green Sale) | Store credit only (unworn, tags on, original receipt) | 14 days |
| Bundles | Final sale — no refunds. Items may be exchanged for size, or returned for store credit only. No partial refunds; bundle pricing applies only if the full bundle is kept. | — |
| Capsules (purchased with a discount code) | Exchange for a different colour or size, or store credit only | — |
|
Custom orders, re-cuts & altered items (incl. hemming) |
Final sale — not eligible for return or exchange | — |
| Non-medical masks | Final sale — non-returnable for sanitary reasons | — |
| Jewelry & Pins | Final sale — not eligible for return or exchange | — |
| Resale items | Final sale, unless the item isn’t in the condition described by the seller. If that happens, open a dispute, if we confirm it, we’ll refund and arrange the return. | — |
| Holiday gifts | Returns extended into the third week of January. Unworn, tags on, original receipt — full refund or exchange / store credit. | Until 3rd week of January |
How refunds work
Once your item arrives back with us, returns are processed within 5 business days. Refunds are issued to the same payment method used for the purchase. For credit cards, the credit may take up to 2 billing cycles to appear on your statement, depending on your card provider.
For your protection, we don’t retain your credit card information. If we need it to complete a refund or exchange, we may reach out to you directly.
Repairs & Refresh
Occasionally things happen, a hem comes undone, a seam gets a small rip, things need fixing and that’s okay. If a construction repair is needed, we’ve got you covered.
Repair services apply to Anne Mulaire apparel that breaks down through standard use, purchased in-store or online with a verifiable record of purchase (e.g. order number) and original Anne Mulaire labels attached. Be sure to keep your receipt so you can take advantage of the program. For everyday upkeep, see our Garment Care Tips.
How repairs work
- Email us at customerservice@annemulaire.ca with photos and a detailed description of what you’d like repaired. If the spot is hard to see, tag it with a piece of tape so we don’t miss it.
- For health and safety, we only accept laundered, clean garments free of pet hair. Items that arrive dirty or unwashed will be subject to a cleaning fee, and we reserve the right to decline unclean items.
- Include a note with the desired repair and your contact information.
- Repairs are completed within 4–6 weeks of the date we receive your item, then shipped back to you.
Customers are responsible for shipping costs both ways for all repairs. See individual repair and alteration pricing here, or purchase and start a Refresh.
Repair for Life
Repair for Life includes unlimited small repairs through Refresh Level 1: mending holes, repairing seams, and fixing hems (shortening or re-stitching where stitching has come undone).
To redeem:
- Drop off or mail in the items you’d like to Refresh, including our Refresh form. Contact us to let us know your item(s) need a refresh.
- Our team assesses your garments and contacts you with any questions. If the work goes beyond the scope of the service, additional costs may apply.
- We’ll notify you when your garments are ready. Please allow 3–4 weeks once your items are received.
Customers are responsible for shipping costs both ways. As with all repairs, garments must be freshly washed and free of pet hair.
Repair for Life promotion: the promotion is void on returned items and is non-transferable on returns, but it is transferable to applicable exchanged items.
Questions?
Our Customer Service team is happy to help. Call us at (204) 231-1433 or email us.
We reserve the right to modify this policy or any of its features without notice.