Frequently Asked Questions
Your Questions, Answered
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Bamboo fabric is one of the softest natural fibres you'll find, often compared to cashmere or silk against the skin, but far more practical. It's naturally breathable and temperature-regulating, which means it keeps you cool in summer and warm in cooler months. It also has a beautiful natural drape that moves with your body rather than against it. If you've never worn bamboo before, expect to be converted quickly.
We recommend:
- Machine wash cold, gentle cycle
- Mild detergent - avoid bleach or fabric softener
- Lay flat on a drying rack to dry - bamboo is naturally heavier when wet, so laying flat protects the shape. If hanging, wait until mostly dry first.
- Iron on low if needed, or steam
Yes. Anne Mulaire is B-Corp certified - one of fewer than 10 fashion brands in Canada to hold this designation. B-Corp certification means we've been independently verified across five areas: environment, workers, community, customers, and governance. It's one of the highest standards a business can meet.
Oeko-Tex is an independent international certification that verifies our fabrics have been tested and are free from harmful substances - no toxic dyes, no chemical residues, nothing that shouldn't be against your skin. Every fabric we use meets this standard.
Our Zero Waste collection is made from fabric remnants and offcuts that would otherwise end up in landfill. Every piece in this collection gives new life to material left over from our main production runs. Limited quantities, made in Winnipeg, nothing wasted.
Every Anne Mulaire piece is designed and manufactured in Winnipeg, Manitoba, on Treaty One territory. We are vertically integrated, which means we control the full production process, from fabric selection to finished garment, right here in Canada.
We work primarily with bamboo, organic cotton, and Canadian-milled materials - all chosen for their softness, durability, and lower environmental impact. All fabrics are Oeko-Tex certified.
Yes. We believe clothing should last, not be replaced. If something needs mending, we'll help you care for it.
The Refresh Program is our in-house repair service for any garments. Whether it's a worn seam, a small hole, or a panel that needs replacing, our Winnipeg manufacturing team can restore your piece so it lasts for years to come. It's slow fashion in practice - repair first, replace never.
The Resale Market is our take-back program that gives pre-owned Anne Mulaire and VOILÀ pieces a second life. Each item is carefully inspected before being listed, so you're getting quality pieces at accessible prices, with the same craftsmanship you'd expect from us. It's circular fashion, made practical.
It's a simple four-step process:
- Fill out the Resale form - download it here and complete it before sending your items.
- Bring in or mail your garments to our Winnipeg boutique.
- We inspect and process your items - you'll be notified once they've been reviewed.
- Receive up to $25 store credit per garment accepted, issued as a gift card.
Items must be freshly washed, ironed or steamed, and free of pet hair. We accept pieces that are free from rips, holes, stains, major pilling, and material sagging. Damaged clothing cannot be accepted.
Yes. Anne Mulaire is founded and owned by a Métis woman, and Métis culture is woven throughout the brand, from our creative partnership with Métis Elder and artist David Albert, to the prints, names, and values that shape every collection.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.